Privacy Policy
- Introduction
The Amathole Amathole Museum respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains how we collect, use, store and protect personal information submitted through the Amathole Amathole Museum website.
The Amathole Museum processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation. Government of South Africa
By using this website and submitting information through our online forms, you acknowledge that you have read and understood this Privacy Policy.
- Who We Are
The website is operated on behalf of:
Amathole Amathole Museum
Corners of Albert and Alexandra Road, Qonce
+27 043 642 4506
amathole@museum.za.net
https://www.amatholemuseum.co.za/
For privacy-related enquiries, please contact:
Information Officer: [Name]
Email: [Email Address]
Telephone: [Telephone Number]
- Information We Collect
Depending on how you use the website, we may collect personal information including:
- Name and surname
- Email address
- Telephone or mobile number
- Physical or postal address
- Membership information
- Event registration information
- Information required to process an online purchase
- Information submitted through contact or enquiry forms
- Information provided when requesting Amathole Museum publications or documents
- Other information voluntarily submitted through the website
We will only request information that is reasonably necessary for the specific service or purpose for which it is being collected.
POPIA requires personal information to be collected for a specific, explicitly defined and lawful purpose. National Treasury of South Africa
- Downloading Amathole Museum Publications
The website may require visitors to provide their name and email address before downloading selected Amathole Museum publications, including newsletters and annual reports.
This information may be used to:
- Process and provide access to the requested download;
- Maintain a record of publication downloads;
- Understand interest in Amathole Museum publications; and
- Where appropriate and where lawful consent has been obtained, communicate relevant Amathole Museum information to you.
Providing information for a download does not automatically mean that you have consented to receive marketing communications.
- Friends of the Amathole Museum
Visitors who apply to become a Friend of the Amathole Amathole Museum may be required to provide information such as:
- Name and surname
- Contact details
- Email address
- Postal or physical address
- Selected membership level
- Other information required to process the membership application
This information will be used for the purpose of processing and administering the membership application and communicating with the applicant regarding their membership.
Membership information will only be used for additional purposes where permitted by law or where the appropriate consent has been obtained.
- Events and Registrations
Where online event registration or booking is available, the Amathole Museum may collect information necessary to process the registration or booking.
This may include:
- Name and surname
- Email address
- Telephone number
- Number of attendees
- Event or ticket information
- Payment-related information where applicable
The information will be used to administer the event, communicate relevant event information and, where applicable, process bookings or payments.
- Online Shop
Where the website’s online shop is used, we may collect information required to process an order, including:
- Customer name
- Contact details
- Billing information
- Delivery address
- Order details
- Payment-related information
Payment information may be processed by an authorised third-party payment service provider.
The Amathole Museum does not intend to store complete credit-card or banking credentials on its website. Payment information should be handled through the secure systems of the applicable payment provider.
- Contact Forms
When you submit an enquiry through the website, the information you provide may be used to respond to your enquiry or provide the service or information requested.
Information submitted through contact forms may include your:
- Name
- Email address
- Telephone number
- Enquiry or message
The information will not be used for unrelated purposes without an appropriate lawful basis.
- Cookies
The website may use cookies and similar technologies to improve functionality, security and the visitor experience.
Cookies may be used for purposes including:
- Remembering website preferences;
- Supporting website functionality;
- Website security;
- Understanding how visitors use the website;
- Improving website performance; and
- Supporting embedded or third-party services.
Where required, the website will provide visitors with appropriate information and choices regarding cookies.
- Website Analytics
The Amathole Museum may use website analytics tools to understand how visitors interact with the website.
Analytics information may include:
- Pages visited;
- Approximate geographical information;
- Device and browser information;
- Referral information;
- Date and time of visits; and
- General website usage information.
Analytics information is primarily used to improve the website and understand visitor engagement.
Where third-party analytics services are used, their own privacy policies and terms may also apply.
- How We Use Personal Information
Personal information collected through the website may be used to:
- Respond to enquiries;
- Process document downloads;
- Process membership applications;
- Register visitors for events;
- Process online orders;
- Communicate with website users regarding their enquiries or transactions;
- Provide requested services;
- Maintain appropriate administrative records;
- Improve website functionality and visitor experience;
- Protect the security of the website; and
- Comply with applicable legal and regulatory requirements.
We will not sell, rent or otherwise commercially trade your personal information.
- Direct Marketing
The Amathole Museum may occasionally wish to communicate information about exhibitions, events, activities, memberships or other Amathole Museum-related matters.
Where direct electronic marketing requires consent, the Amathole Museum will obtain the appropriate consent before sending such communications.
You may withdraw your consent to direct marketing at any time.
POPIA regulates direct marketing by electronic communication and provides data subjects with rights concerning such communications. Justice
Every applicable marketing communication should provide an appropriate means of requesting that further communications cease.
- Sharing of Personal Information
The Amathole Museum will only share personal information where there is a lawful and appropriate reason to do so.
Information may be shared with trusted service providers where necessary to operate specific website functions, such as:
- Website hosting providers;
- Email delivery services;
- Online payment providers;
- Event or booking systems;
- Website security and backup providers; and
- Other service providers required to provide requested services.
Where third parties process personal information on behalf of the Amathole Museum, appropriate measures should be taken to protect that information.
The Amathole Museum will not sell personal information to third parties.
- Security of Personal Information
The Amathole Museum takes reasonable technical and organisational measures to protect personal information against:
- Loss;
- Unauthorised access;
- Unauthorised disclosure;
- Alteration;
- Destruction; and
- Other forms of unlawful processing.
These measures may include appropriate website security, access controls, backups, software updates and secure hosting.
However, no transmission or storage system can be guaranteed to be completely secure.
- Retention of Information
Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
POPIA generally requires that records of personal information should not be retained longer than necessary for the purpose for which they were collected, subject to specified exceptions. National Treasury of South Africa
Different types of information may therefore be retained for different periods depending on their purpose and applicable legal or administrative requirements.
- Your Rights
Subject to applicable legislation, you have rights concerning your personal information.
These may include the right to:
- Request access to personal information held about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information where legally appropriate;
- Object to certain processing of your personal information;
- Withdraw consent where processing is based on consent;
- Object to direct marketing; and
- Lodge a complaint concerning the processing of your personal information.
The Information Regulator provides prescribed forms for requests including objections and requests for correction or deletion of personal information. Empowered Compliance
Requests should be directed to the Amathole Museum’s Information Officer using the contact details provided above.
- Children’s Information
The website is not intended to knowingly collect personal information from children without the appropriate consent or lawful basis.
Where the Amathole Museum collects information relating to children in connection with an event, educational programme or other Amathole Museum activity, appropriate measures will be taken in accordance with applicable legislation.
- Third-Party Websites
The Amathole Museum website may contain links to external websites, social media platforms or other third-party services.
The Amathole Museum is not responsible for the privacy practices, security or content of external websites.
Visitors are encouraged to review the privacy policies of third-party websites before submitting personal information.
- Changes to This Privacy Policy
The Amathole Museum may update this Privacy Policy from time to time to reflect changes in legislation, website functionality or the way personal information is processed.
The latest version will be published on this page with the applicable “Last Updated” date.
- Contact Us
If you have questions about this Privacy Policy or how the Amathole Museum handles personal information, please contact:
Amathole Museum
Corners of Albert and Alexandra Road, Qonce
Information Officer: [Name]
Email: [Email Address]
Telephone: [Telephone Number]